Committed to accessible customer service

The Accessibility for Ontarians with Disabilities Act (AODA) was enacted in 2005 in order to facilitate the development of standards with respect to improving accessibility across the province. Ontario's first accessibility standard, the customer service standard, came into force on January 1, 2008. The standard outlines what organizations must do in order to ensure that customer service is accessible to everyone and that our service delivery model is one that demonstrates inclusive practices.

Colleges Ontario is committed to excellence in serving all customers including persons with disabilities in agreement with this regulation.

Accessible customer service policy

Our Accessibility Standards for Customer Service policy can be downloaded below. If you would like the policy in an alternate format, please contact us using one of the methods listed below.


If you would like to provide feedback on our accessible customer service policy, or have any questions, please contact us at (647) 258-7670.